Blog
Customer success, with the work done.
How AI changes the day of a customer success team: health scores, risk, renewals and the plans that replace playbooks. Written by the people building Posto9.
October 18, 2026 · 5 min read
A customer health score you can defend in the room
Most health scores are a weighted average nobody trusts. Here is why they fail, what a defensible score looks like, and how to build one that survives the first hard question from your CFO.
Read the postOctober 18, 2026 · 5 min read
Customer success AI: what it actually does, and what it still can't
Most 'AI for customer success' is a chat box bolted onto a dashboard. Here is what the useful kind does to a CSM's day, where it stops, and the questions to ask before you buy.
Read the postOctober 18, 2026 · 5 min read
Why customer success playbooks fail, and what replaces them
Playbooks promised repeatable customer success. What they delivered was a library nobody opens and a team that still improvises. Here is why, and what a plan per account looks like instead.
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Posts are written in English.